Terms and Conditions ole99 What You Need to Know

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and ole99 ("Company", "we", "us"). These Terms govern all access to and use of the ole99 website, mobile app, and related services (collectively, the "Platform").

By accessing the ole99 Platform — whether via web browser or mobile app, registering as a new member, making your first deposit, or using any of the games or services provided — you expressly or implicitly accept and agree to be fully bound by these Terms.

These Terms should be read together with the ole99 Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement framework between you and us. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.

To register and use ole99 services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and throughout the duration of membership.
• Be located where access to online gambling platforms is not explicitly prohibited by local laws applicable to you.
• Not listed on any currently active gambling self-exclusion programme in Malaysia or any other country.
• Having full legal capacity to enter into binding agreements.
• Act on your own behalf and not as an agent or representative of any third party.
• Has not had a previous account closed by ole99 for reasons of fraud, terms violation, or unlawful activity.

Ole99 reserves the right at any time to request proof of eligibility, including but not limited to official identification documents, proof of address, and financial information for KYC (Know Your Customer) compliance purposes. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

Each individual is only permitted to hold one (1) active account at ole99 at all times. Holding multiple accounts — whether under your own name or using another person's identity — is a serious violation that may result in the closure of all associated accounts and forfeiture of balances without prior notice.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated in your official identification document
• Valid and accurate date of birth
• An active email address that only you control
• Mobile phone number registered in your name
• A strong, unique password for your ole99 account

You are solely responsible for keeping your login details confidential. ole99 will not be liable for any losses arising from unauthorized access to your account due to your own negligence. If you suspect your account has been accessed without your permission, contact our support team immediately via live chat.

Ole99 accepts deposits via a variety of safe and trusted payment methods. All deposits are processed through encrypted channels and funds will be credited to your account within the specified timeframe depending on the chosen method.

The daily maximum deposit is RM 30,000 for regular members and higher for VIP members based on membership tier. ole99 reserves the right to reject or delay any deposit that raises concerns related to fraudulent activity or money laundering.

• All deposits must be made using a payment method registered in the same name as the member.
• Depositing using another person's account or card is strictly prohibited and may result in funds being frozen.
• Ole99 does not accept any form of cryptocurrency at this time.
• Deposited funds may not be transferred to other users on the platform.

Ole99 is committed to processing all valid withdrawal requests promptly. Withdrawals are processed 24 hours a day, 7 days a week, including Malaysian public holidays.

• Minimum withdrawal: RM 30 per transaction.
• Maximum daily withdrawal (regular members): RM 30,000.
• Maximum daily withdrawal (VIP members): Up to RM 100,000 depending on VIP tier.
• Average processing time: 5–15 minutes to verified bank accounts and e-wallets.

For first-time withdrawals or withdrawals exceeding a certain amount, ole99 reserves the right to request additional identity verification (KYC) before approving the transaction. This process includes submitting a copy of your IC, proof of address, and possibly a recent bank statement.

Withdrawals may only be made to a bank account or e-wallet registered in the same name as the ole99 account holder. Withdrawals to third-party accounts are strictly prohibited without exception.

Ole99 reserves the right to suspend withdrawals if there is any unusual account activity, recent password changes or new IP addresses, or if a complaint is currently under investigation. In such cases, a member will be contacted by the support team within 24 hours.

Ole99 offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to specific terms stated alongside each offer. The general terms applicable to all ole99 bonuses are as follows:

• Each member is entitled to claim each bonus once only, unless otherwise stated in the relevant promotion terms.
• Rollover (wagering) requirements must be met before any withdrawal from bonus funds is permitted.
• The welcome bonus requires a 10x rollover of the total deposit plus bonus amount.
• Weekly cashback is credited every Monday and must be used within 7 days or it will expire.
• Ole99 reserves the right to void any bonus if there is evidence of abuse, arbitrage betting, or collusion with other members.
• Bonuses may not be transferred to other members or exchanged directly for cash.
• Wagering on certain games may not count, or may only partially count, toward rollover requirements — please refer to the individual promotion terms.

All games available on the ole99 platform operate using a Random Number Generator (RNG) that has been verified and audited by internationally recognised independent certification bodies. This ensures every game outcome is entirely random and cannot be influenced by any party.

General rules applicable to all games on ole99:

• Results recorded by the ole99 server are final. In the event of any discrepancy between the on-screen display and server records, the server records shall prevail.
• In the event of a technical disruption during an active gaming session, ole99 will restore the session or return the outstanding wagering balance to the member's account.
• The use of automated software (bots), scripts, or any tools that provide an unfair advantage is strictly prohibited.
• Colluding with other members to manipulate game outcomes or exploit system vulnerabilities is a serious violation.
• Minimum and maximum betting limits for each game are displayed within the respective game interface.

For Live Casino games, additional rules set by game providers (such as Evolution Gaming and SA Gaming) also apply and are considered part of these Terms.

Ole99 expects all members to interact with the platform and our staff in a courteous and respectful manner. The following are strictly prohibited and may result in disciplinary action, including immediate account closure:

• Using abusive, threatening, or harassing language toward ole99 customer support staff or other members.
• Attempting to access another member's account or information that does not belong to you.
• Spreading false or misleading information about ole99 to the public.
• Using VPNs, proxies, or other methods to bypass designated geographical restrictions.
• Engaging in any activity related to money laundering or financing of illegal activities.
• Attempting to influence game outcomes through technical means or collusion with other players.

You may close your ole99 account at any time by contacting our customer support team. Any valid balance in your account (excluding bonus funds that have not yet met rollover requirements) will be returned to you after the required identity verification process.

Ole99 reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Providing false or misleading information during or after registration.
• Suspected involvement in fraud, money laundering, or criminal activity.
• Confirmed use of multiple accounts.
• Failure to comply with KYC requirements within the specified timeframe.

In the event of account closure due to a terms violation, ole99 reserves the right to hold all balances in the account pending an internal investigation and applicable legal requirements.

The ole99 platform is provided on an "as is" and "as available" basis. While we strive to maintain the highest level of platform availability, ole99 makes no guarantee that the platform will always be free from technical disruptions, errors, or temporary unavailability.

• Ole99 is not liable for any indirect, consequential, or incidental losses arising from the use of or inability to use the platform.
• Ole99 is not responsible for any technical issues occurring on the part of the member's internet service provider, device, or network.
• Game results generated by a certified RNG system are final and cannot be contested on the basis of luck or expected outcomes.
• Ole99 is not responsible for any taxes or other financial liabilities that may arise for members in relation to winnings or use of the platform under the laws of the member's country.

Ole99 genuinely cares about the well-being of all its members. We believe gaming should remain a fun form of entertainment, not a source of stress or financial hardship.

As part of our commitment, ole99 provides the following tools to all members:

• Deposit limit — set daily, weekly, or monthly limits based on your budget.
• Loss limit — the system will automatically end the game session once the set limit is reached.
• Session time limit — receive a reminder or end your session after a time period of your choosing.
• Temporary self-break — take a break from the platform for 24 hours, 7 days, 30 days, or any other duration as needed.
• Long-term self-exclusion — block access to your account for an extended period.

If you or someone you know is experiencing gambling-related issues, please seek help from a relevant support organisation or contact the ole99 support team for guidance. More information is available on the Responsible Gaming ours.

Ole99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time at our absolute discretion. Any amendments take effect immediately upon being published on the platform.

We will endeavor to notify members of significant amendments via in-account notifications or the registered email. However, the responsibility to review these Terms periodically rests with you as a member.

Continued use of the ole99 platform following any amendments constitutes your full acceptance of the revised Terms. If you disagree with any amendment, you must stop using the platform and close your account.

For any enquiries regarding these Terms and Conditions, please contact the ole99 customer support team via live chat available 24/7 on the platform or email us at [email protected].